Privacy and Refund Policy
Information We Collect: We will collect and process the following personal information about you:
How We Collect Your Information: We collect/receive information about you in the following manner:
- When a user fills up the registration form or otherwise submits personal information
- Interacts with the website
- From public sources
How We Use Your Information: We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Creating user account
- Processing payment
- Administration info
- Site protection
- Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. Arcane Wonders never sells information to any third-party.
How We Share Your Information: We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Your Rights: Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at email@example.com. We will respond to your request in accordance with applicable law. You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at firstname.lastname@example.org. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security: The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer: If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Arcane Wonders LLC, 5250 Hwy 78 Suite 750-214, email: email@example.com. We will address your concerns in accordance with applicable law.
Website Sales: Orders may be canceled and refunded in full prior to shipment of the product. To request a refund/cancellation please reply to the confirmation email you received of your order, use our Contact Us form or email firstname.lastname@example.org
Kickstarter/Pledge Manager: A refund may be requested for any of our Crowdfunded projects by contacting us directly either through Kickstarter or by email: email@example.com – Please note that for Crowdfunded projects a service fee may apply to cover the cost of Kickstarter or Pledge Management fees. Refunds for Kickstarter projects may only be requested up until 30 days before shipment of the project.
Retailer Orders: Retailers may request a cancellation/refund of purchased goods prior to shipment for all non Kickstarter projects. For Kickstarter projects retailers should request refund/cancellation at least 30 days prior to estimated fulfillment date.